1. Shipping Coverage
GLOBALSOURCE GmBH provides shipping services to domestic and international locations. We partner with reliable carriers to ensure timely and secure delivery of our agricultural products. Availability of shipping may vary depending on the destination and product type.
2. Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Bulk and customized orders may require additional processing time, and customers will be informed accordingly.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods & Delivery Time
We offer different shipping methods depending on the size, weight, and destination of the order:
- Standard Shipping: Estimated delivery time of 5-10 business days for domestic orders and 10-20 business days for international orders.
- Express Shipping: Faster delivery within 2-5 business days for domestic orders and 5-10 business days for international orders. Additional charges apply.
- Freight Shipping (For Bulk Orders): Large orders may require freight shipping, with estimated delivery times communicated upon order confirmation.
Delivery times are estimated and may be affected by factors such as customs clearance, weather conditions, or carrier delays.
4. Shipping Costs
- Shipping costs are calculated at checkout based on order weight, size, destination, and selected shipping method.
- Bulk orders may qualify for discounted shipping rates.
- Free shipping promotions, if available, will be clearly stated on our website.
5. Order Tracking
Once an order is shipped, customers will receive a confirmation email with tracking details. Tracking information may take up to 24-48 hours to update. Customers can check their order status through the provided tracking link.
6. International Shipping & Customs
- We ship internationally; however, customers are responsible for any customs duties, taxes, or import fees required by their country.
- Customs clearance may cause delays, and we advise customers to check their country’s regulations before placing an order.
- If an order is returned due to customs issues, additional reshipping charges may apply.
7. Delivery Issues & Lost Packages
- If a package is delayed beyond the estimated delivery time, please contact our customer support for assistance.
- If a package is lost or damaged during transit, we will work with the shipping carrier to resolve the issue.
- Customers must report lost or damaged shipments within 7 days of the expected delivery date.
8. Address Accuracy & Undeliverable Packages
- Customers must provide accurate and complete shipping information at checkout.
- Ajung Cooperative Group is not responsible for orders shipped to incorrect addresses provided by the customer.
- If a package is returned due to an incorrect address or failed delivery attempts, the customer may be responsible for additional shipping charges.
9. Returns Due to Shipping Issues
If an order is returned to us due to delivery failure, incorrect address, or customs refusal, we will notify the customer and discuss reshipping options. Additional shipping costs may apply for re-delivery.
10. Contact Us
For any shipping-related inquiries, please contact our customer service team at:
Email: info@globalsourcegmbh.de
GLOBALSOURCE GmBH is committed to ensuring a smooth and reliable shipping experience for our customers. Thank you for choosing us for your agricultural needs!