Return & Refund Policy

At GLOBALSOURCE GmBH , customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a return and refund process to ensure a smooth experience. Please read our policy carefully before initiating a return.

1. Eligibility for Returns

We accept returns under the following conditions:

• The request is made within 7 days of receiving the order.
• The product is unused, in its original packaging, and in the same condition as received.
• The product is not listed under non-returnable items (see Section 3).
• Proof of purchase (invoice or order confirmation) is provided.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service at info@globalsourcegmbh.de or call +49 15510 217674 with your order details and reason for return.
2. Approval & Instructions: Our team will review your request and provide return instructions if eligible.
3. Shipping the Item: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
4. Inspection & Processing: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

3. Non-Returnable Items

Certain products cannot be returned due to safety, hygiene, or regulatory reasons. These include:

• Opened or used seeds, fertilizers, pesticides, or animal feed.
• Perishable goods such as live plants or organic products.
• Custom or bulk orders unless they arrive damaged or incorrect.
• Discounted or clearance items (final sale).

4. Refund Process

If your return is approved, refunds will be processed within 7-10 business days to the original payment method.

• If the payment was made via credit/debit card, processing time may vary based on your bank.
• If you paid via bank transfer, we may require additional details for processing.
• Shipping fees are non-refundable unless the return is due to our error.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of receiving the order.
• Provide photos of the product and packaging for verification.
• We will offer a replacement, exchange, or full refund at no additional cost.

6. Exchange Policy

We offer exchanges for eligible products. If you wish to exchange an item for a different variant, please follow the return process and place a new order separately.

7. Cancellations

• Orders can be canceled within 72 hours of placement for a full refund.
• Once the order has been shipped, cancellations are no longer possible.

8. Contact Us

For any return, refund, or exchange inquiries, reach out to our customer service team:
Email: info@globalsourcegmbh.de

GLOBALSOURCE GmBH is committed to providing high-quality agricultural products and excellent customer service. We appreciate your business and strive to make our return and refund process as hassle-free as possible.